1. Commitment to Privacy

At Flifto, we respect your privacy and are committed to safeguarding personal information collected from our customers, shop partners, and delivery riders.

2. Information We Collect

• Account Details: Name, mobile phone number, and optional email address.
• Delivery Coordinates: GPS location coordinates and saved delivery address strings to verify geofence serviceability and guide riders.
• Order History: Details of items purchased, billing amounts, and payment methods.
• Partner Data: Vehicle registration, driving licenses, and UPI/bank account numbers collected strictly for identity verification and settlement transfers.

3. How We Use Your Data

Your information is used strictly to process orders, assign nearest delivery partners, calculate geofenced delivery fees, provide customer support, and comply with applicable statutory regulations.

4. Data Sharing & Security

We do NOT sell or rent your personal information to third-party advertisers. Order fulfillment details (e.g. delivery address and phone number) are shared only with the assigned delivery partner for the duration of the active delivery trip.

5. Contact Our Data Protection Officer

If you have questions regarding your data or wish to request account deletion, please email us at support@flifto.com.